Help centre
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Setup guides, how-tos and answers for Syncro Connect, Realtime and the clocking terminals that go with them. Pick your system below to go straight to its guides. If you would rather talk to someone, our support team is in Leeds and answers the phone.
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Choose your system
Which system are you using?
Computime has two systems, and the guides for each are separate. If you are not sure which you have, the line under each name will tell you.
Syncro Connect
Clocking, absence and the Connect modules, run in a web browser and the Syncro Connect app. 63 guides.
Common tasks
All guides by topic
Getting around Syncro ConnectThe dashboard and the attendance panel3
Clocking HubFix times, missing clock-outs, add a day, see who changed what7
People and employeesAdd, invite or import staff, access levels, leavers7
- Adding a single employee to Syncro Connect
- Inviting an employee to Syncro Connect
- Importing your staff list into Syncro Connect
- Understanding user access levels
- Managing an employee's mobile app permissions
- Making an employee inactive without deleting them
- What's on an employee record
Work patternsShifts, schedules and weekly rates8
Absence and holidays (Leave Connect)Book and approve leave, holiday groups, one-off adjustments9
- Booking holiday or sickness manually
- Creating a global booking or company shutdown
- Creating absence codes for the planner
- Approving a holiday request
- Editing or deleting a booking
- Creating a holiday group
- Changing an employee’s holiday group
- Making a one-off holiday adjustment
- Viewing and exporting a summary of absences
ReportsRun, export, share and schedule reports5
Payroll exportSet up and run the export for your payroll software3
Flexi time (Syncro Flexi)Balances, adjustments and settling each period4
Admin areaWhat each manager can see and do1
Fire roll call (Fire Connect)Set up marshals, run a roll call, records and reports9
Visitor management (Visitor Connect)Pair the visitor tablet1
SettingsHolidays, filters, absence limits, kiosk tablets and badges6
Realtime
Time and attendance, HR and the Realtime modules, installed on your own server or hosted by us. 38 guides.
Common tasks
All guides by topic
Personnel and employeesNew employees, cards and fobs, supervisor access, documents5
Shifts and schedulesShifts, breaks, rounding, flexi and rotas10
- Exception parameters when setting up a shift
- Setting up hourly rates within a shift
- Rounding groups and roundings
- Setting up breaks
- Creating an open shift
- Creating a flexi shift
- Creating a shift that runs past midnight
- Managing schedules
- Creating a rotating shift pattern
- Creating and managing rotas (rosters)
Exceptions and correctionsEdit clockings, add missing times, notes4
Absence and holidaysBook leave, absence codes and limits3
Payroll and reportingExport hours for payroll1
Settings and troubleshootingMissing clockings, users, licence, filters7
Visitor managementVisitor pass printing and network checks2
Custom visitor questionsSign-in questions and camera access3
Muster fire roll call appDownload, set up and run a roll call3
Apps and terminals
Help for the things on the wall and in your pocket
- Clocking terminalsSetting up a terminal, connecting it to your network and what to check when it stops sending clockings.Clocking machine support
- Fire Connect appThe fire marshal app for Syncro Connect. Download, sign in and run a roll call.Syncro Connect
- Muster appThe fire roll call app for Realtime. Download, set up and run a roll call.Realtime
- Visitor Connect tabletPair the visitor sign-in tablet with Syncro Connect.Syncro Connect
- Syncro KioskSet up a shared tablet where staff use their clock number and PIN.Syncro Connect
- Realtime visitor appCustom sign-in questions, camera access and managing visitors.Realtime
Watch
Short videos, straight to the point
Most are under a minute. They play here, without leaving the page.
More on the Computime YouTube channel.
Free resources
Brochures, free to download
No sign-up needed. Each one is a short PDF you can print or pass on.
Syncro ConnectThe full tour: clocking, absence, the app, pricing and the Connect modules. Download PDF, 4 pages- The Connect menuStart with Syncro Connect and add what you need. Every module and price on one sheet. Download PDF, 2 pages
- Leave ConnectHoliday, sickness and every other absence, with return to work and payroll exports. Download PDF, 2 pages
- Syncro FlexiFlexi balances kept for you from real clockings. Download PDF, 2 pages
- Syncro KioskSelf-service on a shared tablet for staff who do not carry a phone at work. Download PDF, 2 pages
- Fire ConnectA live fire roll call on every marshal's phone. Download PDF, 2 pages
- Visitor ConnectVisitor sign-in, host alerts and printed badges. Download PDF, 2 pages
- Access ConnectDoors, readers and clocking from one system. Download PDF, 2 pages
- Realtime or Syncro Connect?Realtime customersFor Realtime customers: Syncro Connect and Realtime side by side, and what changes if you move. Download PDF, 2 pages
Software and hardware
Download our desktop software
Installers for the desktop software, and help with the clocking terminals on your wall.
Realtime installers and upgrades
The full install set and the version upgrades. Check which version you are on before you upgrade, and call us first if you are not sure: applying the wrong upgrade can stop terminals talking to the software.
Download RealtimeTimeVision and TimeVision Plus
Our older desktop software. It is no longer developed, but the installers are still available for existing users.
Download TimeVision (legacy)Clocking terminals
Setting up a terminal, connecting it to your network and what to check when it stops sending clockings.
Clocking machine supportSupport FAQs
Quick answers to common support questions
How do I log a support ticket?
Use our support ticket form and tell us which system you use, what you were doing and what happened. A screenshot helps. If something has stopped working altogether, such as no one being able to clock in, call 0113 350 9043 rather than waiting on a ticket.
Where do I sign in to Syncro Connect?
Managers and administrators sign in at syncroconnect.com. Staff clock in and request holiday in the Syncro Connect app, or at a Syncro Kiosk if you use one.
Where is our Realtime web portal?
Each Realtime customer has their own portal address, so there is no single sign-in page for it. Your system administrator will have the link. If nobody does, call us and we will look it up for you.
How do I know whether we use Syncro Connect or Realtime?
If you sign in through a web browser at syncroconnect.com, you are on Syncro Connect. If the software is installed on a PC or server in your building, or you use a Realtime portal with your own company address, you are on Realtime. Still not sure? Call us and we will tell you in a minute.
We use the fire roll call app. Which guide do I need?
There are two apps. Fire Connect is the roll call for Syncro Connect, and its guides are in the Syncro Connect fire roll call section. The Muster app is the roll call for Realtime, and its guide is how to download the Muster app.
A clocking terminal has stopped sending clockings. What should I check?
Start with the clocking machine support guide, which covers power, network connection and the usual causes. If the terminal still is not sending, log a ticket or call us, and tell us the terminal model and roughly when it last worked.
How do I upgrade Realtime?
Download the upgrade for your version from the software downloads page. Check the version you are on before you start, because applying the wrong upgrade can stop terminals communicating with the software. If you are not sure, call us before you upgrade rather than after.
Can you build a report for us?
Most customers build their own reports in the system, and the guides show how. If you need something you cannot get to, ask us and we will build it for you.
Support
Still need a hand?
Our support team is in Leeds, Monday to Friday. Log a ticket, or call if something has stopped working.
To get the quickest answer, tell us
- Which system you use: Syncro Connect or Realtime
- What you were doing and what happened
- A screenshot, if you can
- For a terminal, the model and roughly when it last worked
