Commercial access control FAQs
What UK businesses ask before putting a system in. If yours is not here, call the Leeds team on 0113 350 9043.
What is a commercial access control system?▼
A commercial access control system controls who can enter a business premises and which areas within it they can reach, using credentials such as cards, fobs, PINs, mobile phones or biometrics instead of keys. Each person is given permissions, entry can be limited by time of day and by door, and every use of a controlled door is recorded so you can establish afterwards who went where and when.
How much does a commercial access control system cost?▼
It depends on the number of doors, what credential you choose, whether the doors already have suitable locks and how the cabling runs, so any published figure would be wrong for most buildings. A single door with a card reader is a modest job; a multi-site system with biometrics and turnstiles is not. We survey and quote against your actual site. Be wary of anyone quoting before they have seen the doors.
How does this compare with Paxton, Salto or ACT?▼
They make excellent door hardware and have deeper product ranges than we do. If access control on its own is all you need, they are a sound choice and there are good installers for them everywhere. The difference is that they do not make time and attendance, so pairing the two means either a third-party integration someone has to maintain or two systems you reconcile by hand. Ours is one system: the badge that opens the door is the clocking, and it feeds the same timesheet, the same payroll export and the same fire roll call.
Can access control double as clocking in?▼
Yes, and it is the main reason people come to us for it. One badge at the main entrance both opens the door and starts the shift, so staff are not clocking separately at a terminal three metres away. Worth thinking through the detail with us though: a door someone passes four times a day is not automatically the right clocking point, and most sites end up with entry doors that clock and internal doors that do not.
What happens if the power fails?▼
The important part is what each door does, and it is a design decision rather than an accident. Doors on escape routes are specified to fail safe, meaning they release and let people out. Doors protecting something valuable are usually specified to fail secure, so they stay locked. Battery backup keeps the system running through short interruptions. Your fire risk assessment should drive which doors are which, and we go through that at survey rather than afterwards.
What happens when the fire alarm sounds?▼
Doors on escape routes release so nobody is held inside by a locked door, which is a legal expectation rather than a feature. The useful part afterwards is the record: because the system knows who entered and has not left, it can produce the list of who should be at the assembly point. With our
fire roll call that list is on a marshal’s phone rather than printed somewhere inside the building.
Is biometric access control allowed under UK GDPR?▼
Yes, and thousands of UK businesses use it, but biometric data used to identify someone is special category data, so there is more to do than with a card. You need an appropriate lawful basis, staff need to be told clearly what is held and why, and a data protection impact assessment is usually expected. The
ICO’s biometric guidance covers it. If that sounds like more than you want to take on, cards work perfectly well and we will say so.
Can we start with one door and add more later?▼
Yes, and most people do. A common route is the main entrance first, then whichever internal door caused the last awkward conversation, then the rest as budget allows. Adding a door later is a normal job rather than a redesign, and the same software manages one door or fifty across several sites.
What about visitors and contractors?▼
They get their own access level, limited to the areas they need and often to particular hours or days. Signed in through
visitor management, they also appear on the same on-site list as your staff, which is the thing that matters when the alarm goes off. Contractor credentials can be set to expire, so nobody is still carrying working access eight months after the job finished.
Who installs it, and who do we call when something breaks?▼
We survey, install, train and support it, so there is one company involved rather than a manufacturer, a reseller and a separate installer. When a reader stops working you ring Leeds and speak to someone who knows your system, which is a different experience from being passed between three companies who each think it is one of the others.
How long does installation take?▼
A single door is usually a day. A larger system depends mostly on cabling and on how much of the building we can work in at once, and we would rather phase it around your operation than have your main entrance out of action on a Tuesday morning. The survey gives you a realistic timeline before you commit.
Does it work across multiple sites?▼
Yes. Sites are managed from one place, so someone who moves between locations carries one credential and one set of permissions rather than a fob for each. Access rights can still differ by site, and a manager can be given oversight of their own location only.