Installed software
Realtime Help Centre
Welcome to the Realtime Help Centre. Find step by step guides and support for the Realtime system and its modules. Search below, or choose a topic to get started.
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Popular:
- All help topicsBack to the help centre for every system.
- Download RealtimeInstallers and upgrades for the desktop software.
- Log a support ticketTell us what is wrong and we will come back to you.
- Call 0113 350 9043Speak to the support team in Leeds.
Not on Realtime? If you sign in at syncroconnect.com, you need the Syncro Connect guides.
Quick start
What do you need to do?
The jobs we are asked about most, one click from the right step.
Choose a topic
Find the guides for what you are trying to do
Every Realtime guide, grouped by topic. Click a guide to go straight to it.
Shifts and schedules
Build shifts, schedules, rotations, breaks and rounding rules.
10 guides
- Exception parameters when setting up a shift
- Setting up hourly rates within a shift
- Rounding groups and roundings
- Setting up breaks
- Creating an open shift
- Creating a flexi shift
- Creating a shift that runs past midnight
- Managing schedules
- Creating a rotating shift pattern
- Creating and managing rotas (rosters)
Personnel and employees
Add employees and assign RFID cards or fobs.
5 guides
- Assigning an RFID card or fob to an employee
- Adding a new employee to the system
- Giving an employee clock supervisor access
- Uploading documents to an employee's file
- Setting up HR Portal access for an employee
Exceptions and corrections
Edit, hide and correct attendance exceptions.
4 guides
- Adding and editing notes in exceptions
- Managing exceptions when NoShift is selected
- Manually adding a time entry in Realtime
- Modifying clocking in and out times
Absence and holidays
Set absence constraints and manage absence groups.
3 guides
- Setting up absence constraints
- Adding a subcategory absence group in Realtime
- Booking leave and absences in the Planner
Settings and troubleshooting
Filters, licensing, site settings and clocking fixes.
7 guides
- Managing filters
- Hiding holidays and sickness from exceptions
- Not receiving clocking information
- Updating your licence
- Setting site by hardware or personnel record
- Creating a new Realtime user
- Managing user groups and permissions
Add-on modules
Chargeable extras that run alongside Realtime
Guides for the modules you have added to Realtime.
Fire roll call
Run safe, accurate fire drills and account for everyone on site, with the Muster app.
3 guides
Open the Muster app guidesVisitor management
Sign visitors in and out and keep a record of who is on site.
2 guides
- Setting up visitor pass printing with a DYMO LabelWriter 550
- Advanced troubleshooting: network and print service tests
- Managing custom visitor questions
- Giving the visitor app access to the camera
- Managing visitors in Realtime
Access control
Control who can enter your building, and when, across every door.
- How access control works with your attendance
- Log a ticket about a door or reader
- Call the support team on 0113 350 9043
Software and hardware
Downloads and clocking terminals
Realtime installers and upgrades
The full install set and the version upgrades. Check which version you are on before you upgrade, and call us first if you are not sure.
Download RealtimeClocking terminals
What to check when a terminal stops sending clockings, and how to clear its attendance log.
Clocking machine support
Thinking about Syncro Connect?
Syncro Connect is our web-based system, built by the same Leeds team, with a full staff app. This two-page guide shows Realtime and Syncro Connect side by side, and what changes if you move.
Support
Cannot find what you need?
Our support team is in Leeds, Monday to Friday. Log a ticket, or call if something has stopped working.
To get the quickest answer, tell us
- That you are on Realtime, and which version if you know it
- What you were doing and what happened
- A screenshot, if you can
