Cloud and mobile
Syncro Connect Help Centre
Help and resources for Syncro Connect, our cloud based time, attendance and absence platform. Search below, or pick a topic for step by step guides to each area of the system. More guides are being added all the time.
Popular:
- Sign in to Syncro ConnectThe web portal for managers and administrators.
- All help topicsBack to the help centre for every system.
- Log a support ticketTell us what is wrong and we will come back to you.
- Call 0113 350 9043Speak to the support team in Leeds.
On Realtime? If your software is installed at your site, you need the Realtime guides.
Quick start
What do you need to do?
The jobs we are asked about most, one click from the right step.
Browse Syncro Connect guides
Pick a topic, or go straight to a guide
Every Syncro Connect guide, grouped by area of the system. 63 guides so far, with more being added all the time.
Getting around
Your dashboard and the attendance panel, see who is in and out at a glance.
3 guides
Open these guidesPeople and employees
Add, invite and import employees, and set their access levels.
7 guides
- Adding a single employee to Syncro Connect
- Inviting an employee to Syncro Connect
- Importing your staff list into Syncro Connect
- Understanding user access levels
- Managing an employee's mobile app permissions
- Making an employee inactive without deleting them
- What's on an employee record
Clocking Hub
Resolve exceptions, correct clockings and approve sessions before payroll.
7 guides
- Adding a day manually in the Clocking Hub
- Correcting a clocking time
- Recalculating hours for multiple dates
- Seeing who changed a clocking, and what changed
- Clearing an exception flagged in error
- Correcting a missing clock-out
- Reading the Clocking Hub
Work patterns
Weekly rates, shift templates and schedules.
8 guides
- Creating a shift
- Creating a schedule
- Putting people on a schedule
- Setting up weekly rates
- Letting a day be one of several shifts
- Setting up overnight shifts so no time is lost
- Paying weekend work at a different rate
- Shifts with no fixed start time
Absence management (Leave Connect)
Book holidays, sickness and other absences for your team.
9 guides
- Booking holiday or sickness manually
- Creating a global booking or company shutdown
- Creating absence codes for the planner
- Approving a holiday request
- Editing or deleting a booking
- Creating a holiday group
- Changing an employee’s holiday group
- Making a one-off holiday adjustment
- Viewing and exporting a summary of absences
Flexi time (Syncro Flexi)
Switch Flexi on, check balances and settle each period.
4 guides
- Switching on Flexi and putting people on it
- Checking Flexi balances
- Adding a Flexi adjustment
- Settling a Flexi period
Reports
Run, export, share and schedule reports, or build your own.
5 guides
- Running a report
- Exporting, printing or sharing a report
- Scheduling a report to arrive automatically
- Working through reports in your inbox
- Creating your own report
Payroll export
Set up an export for your payroll software and download the file.
3 guides
- Setting up an export for your payroll system
- Building a custom export profile
- Running the payroll export
Settings
Holidays, filters, absence limits, kiosk tablets and badges.
6 guides
- Finding your way around Settings
- Holiday Setup at a glance
- Setting up sites, departments and other filters
- Limiting how many people can be off at once
- Setting up Syncro Kiosk tablets
- Printing Scanner Connect badges
Fire roll call (Fire Connect)
Set up fire marshals, run a roll call on your phone, and keep the records.
9 guides
- Before you start: setting up fire marshals
- Downloading and signing in
- The standby screen
- Starting a roll call and marking people safe
- Working with several marshals
- Closing the roll call
- If the connection drops
- Roll call records and reports
- Troubleshooting
Visitor management (Visitor Connect)
Pair a sign-in tablet and manage visitors on site.
1 guide
Open these guidesApps and devices
On phones, tablets and the wall
- Syncro Connect appFor staff and managers on iPhone and Android: clock in, request leave and approve it.Google Play and App Store
- Fire Connect appThe fire marshal app. Download it, sign in and run a roll call.Guide
- Syncro KioskA shared tablet where staff use their clock number and PIN.Guide
- Visitor Connect tabletPair the visitor sign-in tablet with Syncro Connect.Guide
- Scanner Connect badgesPrint QR badges so a manager can clock people in with a phone.Guide
- Clocking terminalsWhat to check when a terminal stops sending clockings.Guide
Get the Syncro Connect app: Google Play or the App Store.
Watch
Short videos, straight to the point
Most are under a minute. They play here, without leaving the page.
Resources
Brochures, free to download
No sign-up needed. Each one is a short PDF you can print or pass on.
Syncro ConnectA quick tour of the features, pricing and what is included. Download PDF, 4 pages- The Connect menuEvery Connect module and price on one sheet. Download PDF, 2 pages
- Leave ConnectHoliday, sickness and every other absence. Download PDF, 2 pages
- Syncro FlexiFlexi balances kept for you from real clockings. Download PDF, 2 pages
- Syncro KioskSelf-service on a shared tablet. Download PDF, 2 pages
- Fire ConnectA live fire roll call on every marshal's phone. Download PDF, 2 pages
- Visitor ConnectVisitor sign-in, host alerts and printed badges. Download PDF, 2 pages
- Access ConnectDoors, readers and clocking from one system. Download PDF, 2 pages
- Which product is right for me?A side by side comparison of Syncro Connect and Realtime. Download PDF, 2 pages
Support
Talk to our team
Our UK based support team in Leeds is happy to help you get set up, Monday to Friday. Log a ticket, or call if something has stopped working.
To get the quickest answer, tell us
- That you are on Syncro Connect
- What you were doing and what happened
- A screenshot, if you can
