Facial recognition clocking FAQs
The face-specific questions. For consent, DPIAs and data protection generally, see biometric attendance. Or call the Leeds team on 0113 350 9043.
Does it work with glasses, a beard or a hard hat?▼
Glasses and hard hats are generally fine, since the system works from the central features of the face rather than the outline. A beard grown or shaved off since enrolment can cause failed reads, and the answer is a quick re-enrolment rather than a service call. Face coverings are the exception: if a mask stays on in your environment, facial recognition is the wrong choice and
palm is the contactless option that still works.
Where should the terminal be mounted?▼
Out of direct sunlight, and at a height that suits the range of people using it. Strong daylight behind somebody, which is what happens at a glass entrance facing south, is the commonest cause of trouble with any face system. It is a siting question rather than a product fault, and it is worth settling before installation rather than moving the unit afterwards.
Could someone clock in using a photograph?▼
Modern terminals include measures to distinguish a live face from a flat image, and it is not a problem we see in practice. The realistic thing biometrics removes is the everyday version, where a card gets handed over in the car park, and it removes that entirely. If your concern is genuinely about someone going to elaborate lengths to gain access rather than to clock in five minutes early, that is a security conversation rather than a clocking one, and we would want to understand it before recommending anything.
Is a photograph of my face stored?▼
Matching is done against a mathematical template rather than by comparing pictures. An administrator can view an enrolled face within a restricted, access logged part of the software, and nothing is downloadable as an image file. It is still biometric data and still special category data under UK GDPR, so it is treated accordingly rather than as ordinary personal data. Our
data security page sets out where it sits.
How long does enrolment take?▼
Well under a minute a person, done at the terminal itself rather than centrally, which is the one practical difference from fingerprint. For a hundred staff, plan on doing it in groups as people arrive rather than trying to enrol everybody at once.
Do the terminals check temperature?▼
We do not offer it and would not recommend it. Temperature readings are health data, which brings obligations well beyond ordinary attendance records, and the pandemic-era case for it has largely gone. If a supplier is still selling it as a feature, ask them what lawful basis they expect you to rely on.
Can the same terminal take cards or PINs?▼
Yes, and you will want it to. Someone who declines biometric enrolment needs a way to clock that does not mark them out, and visitors or contractors will not be enrolled at all. Mixed use at one terminal is normal.
What does a facial recognition terminal cost?▼
Terminals start at £395 excl. VAT as a one-off, with software separate at £2 per employee per month excl. VAT for
Syncro Connect. See the full
terminal range for specific models.