Work through these checks first. They fix most problems in a few minutes.
Is it switched on?
Check the screen is lit and showing the time. If it is blank, check the power supply at the wall.
Is it connected to your network?
Check the network cable is plugged in firmly at both ends, at the clock and at the wall or switch. If anything has changed on your network recently, such as a new router or firewall, tell us.
Restart it
Power the clock off at the wall, wait a few seconds, then power it back on. Do not use the System Reset option in the menu, which returns the clock to factory settings.
On Syncro Connect, check the server settings
In the clock menu, the cloud server settings should show IP address 185.161.27.156 and port 5000. The guides below show where to find them on the S600C, U600C and facial recognition clocks.
Do a test clocking
Clock in on the terminal, then check whether it appears. In Syncro Connect, look in the Clocking Hub. In Realtime, see the guide to clocking information not coming through.
Still not sending?Log a ticket or call 0113 350 9043, and tell us the terminal model and roughly when it last worked. Realtime customers can also follow not receiving clocking information.
S600CU600CRealtime and Syncro Connect
Clearing the attendance log on an S600C or U600C clock
Clear the attendance log (ATT.Log) on an S600C or U600C terminal by deleting the attendance data for a chosen date range. Back up to a USB stick first as a precaution.
Step 1: Back up first (recommended)
Insert a USB stick into the clock terminal.
Press M (Menu). You may need to log on as a supervisor.
Browse to Data Management and press OK.
Back up to the USB stick and press OK.
Press Esc once.
Back up before you deleteBacking up to a USB stick before you delete means you can recover the log if you clear the wrong range. Deletion cannot be undone.
Step 2: Delete the attendance data
Select Delete Data and press OK.
Select Delete Attendance Data and press OK.
Select Delete by Time Range and press OK.
Step 3: Set the date range
Enter the start time. Select the date and time to delete from, then press OK. For example, 2018-01-01 00:00.
Enter the end time. Select the date and time to delete to, then press OK. For example, 2018-12-31 23:59.
Step 4: Confirm and test
Confirm the deletion by selecting Yes.
Press Esc to return.
Test the clock by doing a test clocking.
S600CU600CRealtime to Syncro Connect
Moving an S600C or U600C clock from Realtime to Syncro Connect
To move an S600C or U600C terminal over to Syncro Connect, first clear the existing Realtime data from the clock, then point it at the Syncro cloud server.
Step 1: Delete the existing Realtime data
Press the M/OK key to open the main menu.
Go into Data Manager.
Select Delete Data.
Select Delete All Data.
Restart the clock by powering it off at the wall, then powering it back on.
ImportantDo not use the System Reset option. This wipes the clock completely and returns it to factory settings.
Step 2: Reconfigure the clock for Syncro Connect
On the terminal, go to COMM, then Cloud Server Setting or ADMS.
Change the cloud server IP address to 185.161.27.156.
Change the server port number to 5000.
Server IP address185.161.27.156
Server port5000
Facial recognitionRealtime to Syncro Connect
Moving a facial recognition clock from Realtime to Syncro Connect
To move a facial recognition terminal, such as the FA1000, over to Syncro Connect, first clear the existing Realtime data from the clock, then point it at the Syncro cloud server.
Step 1: Delete the existing Realtime data
On the clock, press the menu button (the three horizontal bars icon).
Go into Data Manager.
Select Delete Manager.
Select All Data.
Exit the clock menu.
ImportantDo not use the System Reset option. This wipes the clock completely and returns it to factory settings.
Step 2: Reconfigure the clock for Syncro Connect
Press the menu button (the three horizontal bars icon).
Scroll to Comms and press OK.
Scroll to Cloud Server Settings and press OK.
Scroll to Server IP Address and press OK.
Enter the IP address 185.161.27.156, then press OK to save.
Update the server port number to 5000.
Set HTTPS to Off.
Exit the menu by pressing the back arrow until you are out.
Server IP address185.161.27.156
Server port5000
Related help
Face, palm and fingerprint clocking in terminals
A short look at the terminals we supply and how staff use them.
