Clocking in software FAQs
The questions businesses ask before they choose a system. If yours is not here, call the Leeds team on 0113 350 9043.
Is clocking in software worth it for a small business?▼
Usually yes, and the maths is simple to check. At £2 per employee per month excl. VAT, a 20 person business pays £40 a month. If collating timesheets takes someone two hours a week, the software has paid for itself before you count a single payroll correction. Where it is less clear cut is a very small team on fixed hours who all start at the same time, in which case we will tell you so.
Is clocking in software legal in the UK?▼
Yes. Recording working time is not only legal, it is expected: UK working time rules require employers to keep adequate records of hours worked. What matters is how you do it. Clocking data is personal data under UK GDPR, so staff should be told what is recorded and why, and
biometric clocking is special category data needing a lawful basis and usually a data protection impact assessment. Our
UK GDPR guide covers what you need in place.
Will staff object to being monitored?▼
Some will if it is introduced badly. The concern is usually surveillance rather than clocking itself, so it helps to be clear about what is and is not recorded: a clocking system records when someone starts and finishes, not what they do in between, and GPS is captured at the moment of clocking rather than continuously. Staff also get something out of it, since overtime and hours worked are recorded accurately rather than remembered. Telling people before you roll it out, rather than after, makes the difference.
Do we have to use biometrics?▼
No. Plenty of customers clock in by
RFID card or fob, by browser, or through the
mobile app, and never touch a fingerprint reader. Biometrics make it much harder for one person to clock in for another, which is why some sites choose them, but they bring UK GDPR obligations with them. Our
biometric versus RFID comparison sets out the trade-off.
Can it handle our shift patterns and overtime rules?▼
Yes, and we configure it for you rather than handing you a blank system. Rotating shifts, split shifts, night rates, rounding rules, break deductions, overtime thresholds and multi-site rules are all normal for us. If your rules are the reason a spreadsheet stopped working, tell us what they are and we will show you the system handling them.
Do we need clocking terminals, or is the app enough?▼
The app is enough for a lot of businesses, particularly field and office teams.
Terminals make sense where staff do not carry phones at work, where you want a fixed point everyone passes, or where you need certainty that the person clocking is the person working. Plenty of sites run both: a terminal on the factory door and the app for everyone else, feeding the same system.
How does it get hours into payroll?▼
Once hours are approved, the system produces a standard export file ready for
Sage, Pegasus and QuickBooks, so nothing is re-keyed by hand. Our
Realtime system integrates with Sage Payroll directly rather than via an export. If you run a payroll package we have not listed, tell us which and we will confirm what the export looks like before you commit.
What happens if someone forgets to clock in?▼
The system flags it as an anomaly rather than silently losing the shift, and a manager amends the record with an audit trail showing who changed what and when. That is one of the real advantages over paper: a missed clocking is visible on the day rather than discovered on payroll day.
How long does it take to set up?▼
Days rather than weeks for a cloud setup. We build your database around your staff, shift patterns and pay rules before you go live, and any terminals arrive already configured. You can also start a free trial and see your first clocking within minutes, without speaking to anyone.
Can we try it before committing?▼
Yes. The
free trial needs no card and no commitment, and gives you full access to the software, the mobile app and absence management. If you have complicated shift rules, a
demo is usually more useful, because we can show the system handling your situation rather than a generic example.