Security and reliability

Data backup and secure storage

Your time, attendance, absence and access control records are business-critical, and much of that information is personal data about your people. Computime keeps it backed up, encrypted and quick to restore, so a lost device, a power cut or a hardware failure never means lost data.

Whether you run Syncro Connect in the cloud or Realtime as an installed system, your data is protected and can be recovered when you need it.

What is it?

What is data backup and why does it matter?

Data backup is a secure, separate copy of your information, held so it can be restored if the original is lost or damaged. For workforce data that matters because your clocking, attendance and access records are the basis for paying people correctly and keeping your site secure. Losing them means lost time, disputed hours and gaps in your audit trail.

Those records also hold personal data about your staff, so keeping them safe and available is part of your responsibilities under UK data protection law. Reliable backups sit behind your time and attendance software so the data you rely on is always there when you need it.

How we keep your data safe

Backup and recovery are built into every Computime system, so protection is not something you have to set up or remember.

Automatic cloud backups

Syncro Connect runs in the cloud, so your data is backed up to secure UK-based servers without you scheduling or remembering a thing.

Offline resilience in the app

If a phone loses signal, the clocking in app saves data on the device and sends it as soon as a connection returns. A clocking can be delayed, never lost.

Encrypted in transit and at rest

Your data is encrypted while it travels and while it is stored, so it stays private even if a device or connection is compromised.

Quick recovery

If a device fails or a record is deleted by mistake, your data can be restored quickly, so a hardware fault never stops you running payroll or reporting.

Data protection

Your data, protected and available

If you hold time, attendance or access records, you hold personal data about your staff, and UK data protection law expects you to keep it both secure and available. The ICO’s guidance on data security lists being able to restore access to personal data through an appropriate backup process as one of the measures organisations should have in place. You can read the ICO guide to data security for the full detail.

Computime is built with that duty in mind. Your data is encrypted, backed up and recoverable, and it is held and supported here in the UK by our own team, so you can meet your obligations without extra work. It also underpins your access control records and reporting.

Why choose Computime?

We started with the clocks, not the software. Computime has supplied and supported workforce systems for 30+ years since 1989, and looking after the data behind them is part of that job. Your time and attendance and access control records sit on the same protected platform.

Everything is hosted and supported from Leeds by our own UK team, so if you ever need to recover data there is a real person to call.

800+
UK businesses
30+
Years since 1989
4.5
Google rating
UK
Based support

Data backup FAQs

Is my data backed up automatically?

Yes. Syncro Connect runs in the cloud and backs up your data to secure UK-based servers automatically, with nothing for you to schedule. The clocking in app also saves data on the device and syncs it when a connection returns, and installed Realtime systems are backed up in line with best practice.

What happens if a phone loses signal?

The clocking in app keeps working. It saves the clocking on the device and sends it to your system as soon as the signal comes back. Records can be delayed for a short time but they are not lost.

Is my data encrypted?

Yes. Your data is encrypted both while it travels and while it is stored. Encryption is a measure the ICO recommends for personal data, and it keeps your records private even if a device or connection is compromised.

Where is my data stored?

For Syncro Connect, your data is held on secure UK-based servers. If you run Realtime as an installed system, your data stays within your own environment and we help you set up an appropriate backup process for it.

Can my data be recovered if something goes wrong?

Yes. If a device fails, a record is deleted by mistake or you suffer another incident, your data can be restored from backup so you can keep running payroll and reporting with minimal disruption.

Does this help with data protection compliance?

Keeping personal data secure and being able to restore it are part of your responsibilities under UK data protection law, and the ICO lists an appropriate backup process among the measures organisations should have. Our encrypted, backed up and recoverable storage supports those obligations. We are not lawyers, so we would always suggest checking your own requirements, but the groundwork is in place.

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