Employee engagement has improved in recent years as businesses have accepted that more engaged workers more often than not means happier, more productive workers. This often results in lower staffing and training costs as well as increased revenue, lower absenteeism, fewer quality incidents and higher customer metrics– welcome in any business, big or small.
But there are industries that are still failing to meet the challenge of an engaged workforce. Some studies have found that 50% of Service Workers are not engaged, with 22% claiming to be actively disengaged from their work. A worrying trend in a highly competitive market where disengaged workers contribute to huge overheards and high staff turnover costs.
Having a full understanding of workforce engagement is key – but implementing a full workforce management programme is an important part of maximising engagement for any business.
For brands that are serious about tackling this issue, Computime Workforce Management solutions offer a cost-effective, state of the art and comprehensive set of tools and services that are customisable to suit business needs. The principle of doing more with less is key, but our Workforce Management services also empower employees to take control of their own attendance, have more influence over their own work environment and evaluate their own performance. They allow HR professionals to have more input and better insight into issues before they become serious problems and allow for greater security on site and with software as well.